I was contacted as I was driving to collect the item that the one they had was not working.
I would have to change the day of hire - not possible at such short notice - or collect from a different branch.
A round trip of 28 miles instead of 16.
I returned the item well within time on 31 Dec to find the branch closed. Seems it closed early as the following day was a bank holiday.
There were no signs on the door to indicate that, and no staff at either of the branches I had been to thought to mention this fact. This was another wasted 16 mile trip, as well as time and disruption to my days.